Warranty
We offer a 5 YEARS WARRANTY on KOOVA hubs to ensure you can enjoy a worry-free cycling experience. Below are the detailed terms of our warranty policy:
Warranty Coverage
✅ What’s Covered:
- The warranty covers manufacturing defects in the product itself.
✅ What’s Not Covered:
- Damage or failure caused by crashes, misuse, or improper operation.
- Normal wear and tear (e.g., bearings, tubeless accessories, decals, etc.).
- Faults resulting from improper assembly or maintenance by an unauthorized dealer.
Warranty Terms
- This warranty is valid only for the original purchaser and is non-transferable.
- A valid proof of purchase is required to claim warranty services.
- The warranty does not cover damage caused by natural disasters, accidents, or force majeure events.
How to Claim Warranty Service?
1. Select Region and Submit Request
- Visit the official KOOVA website and select your region.
- Fill out the repair request form or follow the on-page instructions.
2. Confirmation Email and Instructions
- After submitting your request, you will receive a confirmation email with further instructions.
3. Prepare and Ship Your Product
- Follow the instructions in the email to prepare and package your product for shipping.
- Ensure the product is securely packaged to avoid damage during transit.
4. Repair and Feedback
- The KOOVA team will complete the repair within 5 business days of receiving the product.
- Once the repair is done, you will be notified and can review the repair details.
Helpful Tips
- To ensure optimal performance and longevity, we recommend regular professional maintenance.
- Purchase KOOVA products through authorized dealers to receive full warranty support.
KOOVA is committed to providing you with high-quality cycling gear and exceptional after-sales service. For any questions, please contact our customer service team: info@koovahub.com